Privacy Policy
This notice explains how Roundtrip.in LLP ("Roundtrip", "we", "us" or "our") processes personal data when you use roundtrip.in, contact us, request a callback or ask for a travel itinerary.
Effective date: 10 November 2026 · Version: 1.0
1. Data Fiduciary and privacy contact
Roundtrip.in LLP is the Data Fiduciary responsible for the processing described in this notice.
Responsible contact: Privacy & Grievance Officer
Email: holidays@roundtrip.in
Phone: +91 98847 38633
Address: 83, Sydenhams Road, Opp. Nehru Stadium, Periamet, Chennai - 600003, India
2. Personal data, purposes and uses
| Personal data | Purpose and service enabled |
|---|---|
| Name, phone number and the tour or destination requested | Respond to an enquiry, arrange a requested callback, and send a requested itinerary through WhatsApp or another agreed channel. |
| Email address, message content and records of calls or correspondence | Answer questions, provide support, resolve grievances and maintain an accurate record of communications. |
| Page path, referring page, campaign parameters, blog or call-to-action identifiers and a session identifier | Attribute an enquiry to relevant website content, understand service demand and measure website performance. |
| Search terms entered on the website | Return relevant tours, destinations and articles and improve search quality. Please do not enter personal information into search boxes. |
| IP address, browser/device information, timestamps, cookie or advertising identifiers and interaction data | Operate and secure the website, prevent abuse, diagnose errors, analyse usage and, where permitted, measure advertising. |
| Traveller name, photograph, video, destination and testimonial | Publish a customer review only where Roundtrip has the necessary permission to do so. |
If a booking proceeds, we may need additional traveller, identity, passport, visa, payment, health or preference information. We will provide an appropriate notice at or before that collection. Please do not submit such information through a general enquiry form.
3. Consent and other permitted processing
Where we ask for consent, the request will identify the data and purpose. You may refuse optional marketing without losing the ability to make a travel enquiry. We may also process personal data where you voluntarily provide it for a specified service you have requested, or where another use is authorised or required by applicable law.
4. Recipients and processors
Depending on the service and your choices, personal data may be made available to:
- our authorised employees and contractors who handle enquiries and support;
- website, cloud hosting, content delivery, security, CRM and communications providers;
- WhatsApp/Meta and our messaging provider when you request or opt in to WhatsApp communication;
- Google Analytics and Meta advertising services for analytics or advertising technologies described in our Cookie Policy;
- travel, payment or financing providers you choose to engage, including SanKash and GetYourGuide when you follow their external links;
- professional advisers, auditors, insurers and authorities where reasonably necessary or legally required; and
- a successor in connection with a merger, restructuring or transfer of the business, subject to applicable safeguards.
Third-party websites and services process data under their own notices when you interact with them directly.
5. Cross-border processing
Some technology and communications providers operate systems or support teams outside India. This may result in personal data being processed in other countries.
6. Retention and deletion
We retain personal data only for the period needed for the stated purpose, including:
- enquiry data until the enquiry and reasonable follow-up are complete;
- marketing records until consent is withdrawn, the record becomes inactive, or continued retention is no longer necessary;
- grievance and transaction-related records for the period needed to resolve the matter and meet tax, accounting, consumer-protection or legal duties;
- security and processing logs for the period required by applicable law and then for no longer than needed for security or dispute handling; and
- analytics and advertising data according to the configured retention period of the relevant provider.
We delete or de-identify data when the purpose ends, consent is validly withdrawn and no other lawful retention requirement applies, or an applicable retention period expires. Backup copies may remain until the relevant backup cycle completes.
7. Security
We use administrative, technical and organisational safeguards appropriate to the data and risk. These include HTTPS in transit, access restrictions, security headers, monitoring and processor security obligations. No internet service can guarantee absolute security. If a personal data breach affects you, we will provide the notice required by applicable law.
8. Children's data
Website enquiry forms are intended to be submitted by adults aged 18 or over. We do not knowingly ask a child to submit an enquiry directly or use a child's data for tracking, behavioural monitoring or targeted advertising. A parent or lawful guardian should contact us when travel arrangements require information about a child. We will obtain verifiable parental consent where the law requires it.
9. Your rights and choices
Subject to applicable law, you may ask us to:
- provide a summary of personal data being processed and the processing activities;
- identify other Data Fiduciaries and processors with whom data has been shared, where required;
- correct inaccurate data or complete and update incomplete or outdated data;
- erase personal data that is no longer required to be retained;
- withdraw consent for future processing based on that consent;
- resolve a grievance about our processing; and
- record a nomination for exercise of your rights in the event of death or incapacity.
Email holidays@roundtrip.in with the subject "Privacy request", or call us at +91 98847 38633. State the right you wish to exercise and the phone or email used with us. We may verify your identity before acting to prevent unauthorised access or deletion. Withdrawing consent does not affect processing already completed before withdrawal.
10. Cookies and similar technologies
Please read our Cookie Policy for details of website storage, analytics, advertising technologies and available browser controls.
11. Changes to this notice
We may update this notice when our processing or legal obligations change. We will publish the new version and effective date here and provide additional notice for a material change where required.